Trust & safety
Safeguarding participants
Maxi Care Plus is committed to practices that protect dignity, prevent harm, and respond seriously to concerns.
Our approach
Safety is part of everyday support
We train teams, document incidents, and work with participants and coordinators when concerns arise.
- Listen to the participant or representative with respect and without judgement.
- Take immediate steps to reduce risk where required.
- Document and escalate according to policy and NDIS requirements.
- Follow up with clear communication and review actions taken.
Raise a concern
Use our complaints pathway for formal concerns, or contact us directly for urgent matters.
Complaints process →Contact
Phone 1300 648 114 · info@maxicareplus.com.au
In an emergency, call 000. For crisis support, contact appropriate national services.
We're here to listen
Whether you are referring, exploring supports, or joining Fun Club — we are here to help with warmth and clarity.